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+27 73 791 5585
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Quick Answers
Find answers to commonly asked questions about our experiences and services.
Peak season (June–Oct): 3–6 months is ideal. Off-peak: 4–8 weeks usually works. Last-minute enquiries are always welcome.
Yes — credit card, bank transfer, and PayPal are all available.
It’s strongly recommended. We can suggest trusted providers.
CANCELLATION & TERMS
Client Cancellations
| Notice Period | Fee |
|---|---|
| More than 30 days | 25% of total |
| 15–30 days | 50% of total |
| 7–14 days | 75% of total |
| Less than 7 days / No-show | 100% — no refund |
Third-Party Services — Accommodation, flights, and activities booked through suppliers may have stricter independent policies. Non-refundable supplier deposits cannot be recovered.
Amendments — Date changes are subject to availability and supplier approval. Any cost differences are the client’s responsibility.
Force Majeure — No refunds for disruptions caused by weather, natural disasters, government restrictions, pandemics, or other circumstances beyond reasonable control. Where possible, alternatives or postponements will be offered.
Refunds — Approved refunds are processed within 7–14 working days after supplier refunds are received. Bank and transaction fees are non-refundable.
By booking with Soul Route Expeditions, you confirm you have read and agreed to these terms.